24/7 Managed Cloud Services for AWS, Azure, OCI and GCP — KSA-Based NOC
Always On. Always Optimised.
Hand off your cloud operations to Synapses Care. With 24/7 NOC, sub-15-minute P1 response, proactive monitoring, and full security operations, your team stays focused on shipping product while we keep the infrastructure healthy, optimised, and compliant.
What 24/7 Multi-Cloud Operations Look Like
24/7 cloud operations so your team can focus on shipping product, not fighting infrastructure fires.
24/7 NOC Monitoring
Round-the-clock Network Operations Centre with real-time alerting, automated triage, and escalation paths, staffed by certified cloud engineers.
Incident Management
Structured P1-P4 severity model. P1 Critical: 15-minute response, 1-hour resolution. Proactive monitoring and automated remediation resolve incidents before they impact your users.
Security Operations
Continuous threat detection, vulnerability scanning, compliance monitoring, and incident response across all cloud providers and environments.
Backup & Disaster Recovery
Automated backup management, tested recovery runbooks, and DR orchestration aligned to your recovery objectives, all backed by guaranteed, contract-backed SLAs.
Cost & Performance Optimisation
Continuous rightsizing, reserved instance management, scheduling automation, and waste elimination. Your cloud spend actively managed.
End-to-End Managed Services
Full lifecycle management across your entire estate: cloud, hybrid, and on-premises. Provisioning, patching, configuration, and upgrades unified under a single operating model.
Clouds we cover
Deep operational expertise across every major hyperscaler — monitored, patched, and cost-optimised under a single SLA.
EC2, RDS, ECS/EKS, S3, ALB/NLB, CloudFront, Lambda, IAM. 24/7 monitoring of compute, network, and managed services; cost optimisation via Reserved Instances, Savings Plans, and Spot. SOC 2 Type II aligned operations.
VM, AKS, App Service, SQL Database, Storage Accounts, Front Door, Functions, Entra ID. Continuous monitoring, patch lifecycle, security policy enforcement, and FinOps reporting across all subscriptions.
Compute, OKE, ATP/ADW, Object Storage, Load Balancer, Functions, IAM Compartments. Native OCI monitoring tooling plus Synapses unified visibility. PDPL-aligned residency in KSA-West and KSA-South.
Compute Engine, GKE, Cloud SQL, GCS, Cloud Load Balancing, Cloud Functions, IAM. Committed-use and sustained-use optimisation, VPC security posture management, and multi-region incident response.
What it actually costs to self-manage a multi-cloud estate
Self-managing a multi-cloud estate adds up faster than most teams expect. You typically need three full-time platform engineers, a 24/7 on-call rotation covering AWS, Azure and OCI, and dedicated security operations capacity. By the time the team can absorb someone leaving without missing a beat, that is a staffing footprint of roughly seven to ten people. A Synapses Care Standard engagement replaces that footprint with a 24/7 NOC, sub-15-minute P1 response, multi-cloud monitoring, and continuous cost optimisation under a single SLA, at a fraction of equivalent payroll. If you already have an internal ops function, the Co-Managed tier augments only the layers you choose, whether that is security operations, out-of-hours coverage, or FinOps, with a clear handoff model so nothing falls between the two teams. In practice, the choice between DIY and managed services comes down to one question: is cloud core to what makes your product different? If it is, augment your team with consulting. If it is simply the substrate the product runs on, hand it to a managed service.
| Capability | Synapses Care (Managed) | DIY In-House Ops |
|---|---|---|
| 24/7 NOC coverage | Included across all plans | Requires dedicated on-call rotation |
| P1 incident response SLA | Under 15 minutes (Standard and above) | Depends on in-house staffing depth |
| Multi-cloud expertise | AWS, Azure, OCI and GCP covered under one SLA | Separate skill sets needed per cloud |
| Security operations | Built-in across all tiers | Requires dedicated SecOps headcount |
| FinOps optimisation | Continuous, proactive cost management | Ad-hoc, dependent on team bandwidth |
| Patching and lifecycle | Managed and scheduled proactively | Owned entirely by internal team |
| Time to full operations | 30 days to full managed operations | Months of hiring and onboarding |
| Staffing risk | Absorbed by Synapses SLA | Single points of failure if staff leave |
Managed Services Plans Sized to Your Operations
From essential monitoring to a fully dedicated NOC team, every plan includes guaranteed SLAs and proactive operations. No surprises, no hidden extras.
Essentials
Core monitoring and incident management
- Business hours NOC monitoring
- P1-P4 incident management
- Automated alerting and triage
- Backup management and verification
- Monthly operations report
- Email and ticket support
Standard
24/7 operations and active optimisation
- 24/7 NOC coverage
- P1 response under 15 minutes
- Multi-cloud management
- Security operations and threat detection
- DR management and tested runbooks
- Continuous cost optimisation
- Dedicated on-call engineer
- Monthly business report
Enterprise
Dedicated team and white-glove operations
- All Standard features included
- Dedicated Technical Account Manager
- Custom SLAs tailored to your needs
- FinOps optimisation and reserved instance management
- DR orchestration with RTO and RPO guarantees
- Compliance attestation support
- Executive reporting and Quarterly Business Review
- Capacity planning and growth advisory
Co-Managed
Augment your internal ops team selectively
- Security operations layer only
- Out-of-hours NOC coverage
- FinOps and cost governance layer
- Defined handoff and escalation model
- Works alongside your existing team
- Scoped to the layers you choose
Ready to Take Control of Your Cloud?
Tell us what you need, whether it's the platform, expert consultancy, or someone to run it all, and we'll find the right fit for your team.